FAQs

General Questions 

What makes SM Skincare different from other skincare brands? 

SM Skincare is a luxury, all-natural skincare line crafted with clean, high-performance ingredients. Our formulations are free from harmful chemicals, synthetic fragrances, and parabens, offering powerful hydration and nourishment without compromise.   

Are SM Skincare products suitable for all skin types? 

Yes! Our formulas are designed to be gentle yet effective for all skin types, including sensitive, dry, oily, and combination skin. If you have specific skin concerns, we recommend patch-testing before full application. 

Are your products tested? 

All SM Skincare products are doctor tested to ensure they meet the highest safety and efficacy standards. FDA standards 

Where are SM Skincare products made? 

Our products are proudly crafted locally, using ethically sourced, carefully selected, high-quality ingredients. 

What does “all-natural” and “clean” mean for SM Skincare? 

Our commitment to clean beauty means we use naturally derived ingredients that are free from synthetic fillers, parabens, sulfates, phthalates, artificial fragrances, and dyes. Every ingredient is chosen for its effectiveness and skin-loving benefits. 

Are SM Skincare products vegan and cruelty-free? 

Yes! SM Skincare is 100% vegan and cruelty-free. We never test on animals or use animal-derived ingredients. 

Do your products contain fragrance? 

Our products are free from synthetic fragrances. Any scent comes naturally from the botanical ingredients we use. 

Are SM Skincare products non-comedogenic? 

Yes! Our formulas are designed to be lightweight and non-comedogenic, meaning they won’t clog pores. 

Product Usage 

Are SM Skincare products non-comedogenic? 

How should I use the moisturizer, face cream, and serum together? 

For the best results, follow this routine: 

Face Serum – Apply a few drops to clean, dry skin to boost hydration and target specific concerns. 

Face Cream – Follow with our rich, nutrient-dense face cream to seal in moisture and provide deep nourishment. 

Moisturizer – Finish with our lightweight daily moisturizer to protect and hydrate your skin throughout the day. 

Can I use these products under makeup? 

Absolutely! Our formulas absorb quickly into the skin, making them the perfect base for makeup. 

How long does it take to see results? 

While every skin type is different, most users notice improved hydration and a more radiant complexion within the first few weeks. Long-term benefits, such as improved skin texture and elasticity, become noticeable within days, visible within a week, and glowing within 3-4 weeks. 

Purchasing & Shipping 

Where can I buy SM Skincare products? 

You can purchase directly from our website drstephenmonroe.com  

Do you offer international shipping? 

Yes, we offer international shipping to select countries. Shipping rates and times vary based on location. 

What is your return policy? 

We stand behind our products and want you to love them.  If you’re not satisfied, we accept returns within 30 days of purchase.  Products returned less than half used will receive a full refund.  (A small standard handling charge may apply for those more than half used.) 

Just ship the product back to us and we’ll take it from there. 

Additional Questions 

Do your products have an expiration date? 

As with any natural product, they are best used fresh, and we recommend they be kept in a cool, dry location, out of direct sunlight.   They are designed to be stable and effective under all normal conditions.  We continually test our products and have found that even after a year of storage, our creams retain their beauty enhancing ability. 

How can I stay updated on new products and promotions? 

Join our mailing list and follow us on social media for exclusive updates, skincare tips, and special offers!